북미지역 정보

게시글 검색
America’s Best Companies to Work For
조엘글로벌컨설팅 조회수:2705
2015-09-02 12:00:23

A company’s workforce is perhaps its most valuable asset, and no one knows more about a workplace than its employees. Employee opinions reflect basic measures, such as pay, perks, benefits, and hours worked. But they are also influenced by factors such as a company’s culture, work-life balance, and leadership — intangibles that can be lost in internal audits and consultancy surveys.

The best companies to work for were concentrated in particular industries. For example, technology companies are well represented among the highest-rated employers, as are consulting firms. Of the 54 best companies, only nine received an average rating of 4.0 or higher on a scale of 1.0 to 5.0. Of these, five are in the technology space — Facebook (NASDAQ: FB), Google (NASDAQ: GOOG), LinkedIn (NYSE: LNKD), Adobe (NASDAQ: ADBE), and Apple (NASDAQ: AAPL). Several consulting firms also made the list. Seven out of the 54 best companies provided consulting services, including the Big Four auditing firms — EY, Deloitte, PwC, and KPMG.

The high pay associated with the technology and consultancy industries may also explain the relatively high worker satisfaction. Not only are software engineers and consultants some of the highest-paid individuals in the workforce, but employees at companies on this list tend to be paid more than similar professionals at other companies. According to a report from Glassdoor, just 10% of Glassdoor users who reported annual wages higher than $120,000 gave their employers a rating of 1 out of 5 versus 15% of employees earning less than $30,000 annually.

 

While ensuring a positive workplace experience seems to have paid off for many of these companies, a satisfied workforce does not guarantee financial success. A number of the 54 best companies to work for reported year-over-year revenue declines. T-Mobile recorded a net loss of $7.3 billion in its fiscal 2012, and made less than $250 million in profits in each of the two subsequent years. This may mean some of these companies are especially good at managing workforce morale. Or, the conditions that led to the declines will eventually undermine employee satisfaction.

 

Not surprisingly, satisfied employees also tend to approve of their CEOs. It would seem leadership matters, not just for running a company and producing returns for shareholders, but also for promoting employee satisfaction. Among the 54 best companies to work for, 34 have CEOs with an approval rating of 90% or higher. In all, just three CEOs have an approval rating below 80%, and all have the endorsement of at least two-thirds of their employees. By contrast, the average CEO approval rating on Glassdoor.com was 68%.

1. Facebook
> Glassdoor rating:
4.5
> Number of reviews: 1,100
> CEO approval rating: 94% (Mark Zuckerberg)
> Employees: 10,082
> Industry: Internet information providers
> Revenue: $12.5 billion

Based on employee feedback on Glassdoor.com, Facebook is tied as the best company to work for in 2015. The company received an average review of 4.5 out of 5 stars. Also, nine out of 10 employees said they would recommend working at the company to a friend. Employees who think highly of the company cited good pay and benefits and a fast-paced work environment. Facebook also offers generous perks, such as laundry service, free gourmet meals, and gym access. Facebook employees also approved of management policies. One review echoed a common sentiment, advising management to “keep doing what you are doing, putting people first…and treating your employees with great care and kindness.”

Employee satisfaction is important to a company’s success and Facebook’s performance in the stock market has reflected as much. Since its IPO price in May 2012 of $38 a share, the tech giant‘s shares have more than doubled and now trade around $94.

 

2. Linkedin
> Glassdoor rating:
4.5
> Number of reviews: 1,100
> CEO approval rating: 99% (Jeff Weiner)
> Employees: 6,900
> Industry: Internet information providers
> Revenue: $2.2 billion

Launched in 2003, LinkedIn describes itself as the “world’s largest professional network.” Based on employee reviews on Glassdoor.com, it is also one of the best places to work. More than 90% of reviewers said they would recommend a job with the company to a friend, and nearly 100% approve of CEO Jeff Weiner. Competitive salaries, smart co-workers, and great benefits were frequently mentioned in positive reviews. The base annual salary of $133,000 for a software engineer at LinkedIn is 47% higher than the national average salary of $90,374 for software engineers. One common complaint among dissatisfied workers, however, was lack of a work-life balance — evidence that even the best companies are not perfect.

 

3. Insight Global
> Glassdoor rating:
4.5
> Number of reviews: 2,600
> CEO approval rating: 95% (Glenn Johnson)
> Employees: 11,561
> Industry: Staffing
> Revenue: $918.4 million

Like many of the best companies to work for, Insight Global operates in the information technology industry. The company recently relocated its offices to Silicon Valley in San Jose, California. While the company continues to profit from strong tech sector growth, it does not manufacture computer components and therefore employs relatively few traditionally highly-paid software engineers. In fact, some employees at Insight Global reported relatively low pay. For example, the average annual salary of a recruiter at the company is $35,245, about 31% lower than the national average recruiter salary. Nonetheless, Insight Global workers are among the most satisfied. The company was frequently praised for its professional work environment. Current and former employees also cited available and fair advancement opportunities.

 

4. Google
> Glassdoor rating:
4.4
> Number of reviews: 3,800
> CEO approval rating: 96% (Larry Page)
> Employees: 53,600
> Industry: Internet information providers
> Revenue: $66.0 billion

Google is famous for its employee perks. The company not only offers health and retirement benefits, but also travel insurance, legal aid, and education reimbursement, to name a few. However, employees noted some concerns, including how hard it was to get promoted and how large the company felt at times. Google is also one of a number of technology companies criticized for the lack of diversity in its hiring.

Still, Google employees are on the whole well compensated and very satisfied. The average annual salary of a software engineer at Google is $127,664, well above the national average of $90,374 for the same job and one of the highest compared to other companies.

 

5. McKinsey & Company
> Glassdoor rating:
4.2
> Number of reviews: 1,300
> CEO approval rating: 97% (Dominic Barton)
> Employees: 17,000
> Industry: Business services & supplies
> Revenue: $8.0 billion

McKinsey & Company describes itself as “a global management consulting firm that serves leading businesses, governments, non governmental organizations, and not-for-profits.” The vast majority of reviewers working for the consulting firm are happy to be there. A typical management consultant associate with McKinsey makes about $162,800 annually, slightly more than the national average of $156,800 for similar positions at other companies. While higher salaries help improve employee satisfaction, many reviewers praised McKinsey for being an excellent place to learn and develop skills through challenging work that will serve them for their entire career.

 

6. Expedia
> Glassdoor rating:
4.1
> Number of reviews: 1,300
> CEO approval rating: 97% (Dara Khosrowshahi)
> Employees: 18,210
> Industry: Travel
> Revenue: $5.8 billion

Online travel company Expedia employs more than 18,000 people in more than 30 countries. Expedia runs Expedia.com, Hotels.com, Hotwire.com, and a number of other travel websites. The holding company purchased Travelocity in January and will likely acquire competitor Orbitz in a $1.6 billion deal widely expected to be approved by antitrust regulators. As might be expected of a vacation and online travel company, Expedia employees have access to travel benefits, which were among the most cited perks in positive reviews of the company.

 

7. Adobe Systems
> Glassdoor rating:
4.1
> Number of reviews: 1,400
> CEO approval rating: 90% (Shantanu Narayen)
> Employees: 12,499
> Industry: Application software
> Revenue: $4.1 billion

Many studies show that well-paid employees are often more satisfied, which may be the reason software company Adobe scores so well in worker happiness. Computer scientists, the most common position to rate the experience of working at the San Jose-based company, earn an average base annual salary of $120,000, roughly $10,000 higher than the average national salary for that position. In general, employees who expressed their approval of the company said they truly enjoyed the culture and work-life balance Adobe had to offer. Many also spoke in praise of the perks offered. One senior computer scientist said, “Phenomenal benefits — from the health plans, to flexible vacation policy, and set company breaks.”

 

8. Apple
> Glassdoor rating:
4.0
> Number of reviews: 5,400
> CEO approval rating: 95% (Tim Cook)
> Employees: 97,000
> Industry: Electronic equipment
> Revenue: $182.8 billion

Apple is one of the largest companies in the world by revenue. The company reported $182.8 billion in revenue in its fiscal 2014, up substantially from the previous year. The iPhone maker employs roughly 97,000 people worldwide, including around 4,400 temporary and seasonal workers. In the United States, employee wages range from as low as $13 per hour for Mac specialists, to $122,000 a year for software engineers. This was about 35% higher than the national average salary for software engineers. On the whole, Apple employees are very satisfied with the work environment and treatment from upper management. Satisfied workers reported great benefits and opportunities for advancement, although a lack of work-life balance was a common complaint. The employee discount was also frequently listed as a positive feature of Apple employment.

 

9. Nike
> Glassdoor rating:
4.0
> Number of reviews: 1,300
> CEO approval rating: 96% (Mark G. Parker)
> Employees: 62,600
> Industry: Apparel footwear & accessories
> Revenue: $30.6 billion

 

The fact that the world’s largest sneaker manufacturer has some of the most satisfied employees may be surprising to some. At one point, the company had a reputation for using badly-treated sweatshop laborers in southeast Asia, but since Nike (NYSE: NKE) appears to have shed that reputation. Regardless, company reviews on Glassdoor.com were primarily by U.S. employees, who appear to like their jobs and the company’s leadership. All but 4% of Nike’s reviewers said they approved of CEO Mark Palmer. A large share of the respondents mentioned a highly exciting and enjoyable work environment. Also, many respondents were Nike customers themselves and enjoyed the free gear they received as one of the perks.

 

10. Chick-fil-A
> Glassdoor rating:
3.9
> Number of reviews: 1,300
> CEO approval rating: 94% (Dan T. Cathy)
> Employees: > 1,000
> Industry: Fast food
> Revenue: $5.8 billion

Chick-fil-A is the only company in the restaurant industry to make the list of best places to work. On Glassdoor.com, employees praised the restaurant for its friendly workplace environment and flexible scheduling to accommodate other employee obligations. Another common sentiment among satisfied employees was one that the chain’s customers can likely relate too. To quote one employee review, “Free food was always the highlight of my day.” The relatively satisfied employees likely helped improve customer service at Chick-fil-A. This year, the company joined the ranks of 24/7 Wall St.’s Customer Service Hall of Fame.



Source: USA TODAY/ These are America’s Best Companies to Work for

 

저는 미국에 있을 때 그 수많은 잡지와 신문 중에 USA TODAY를 즐겨보았습니다. 개인적으로 미국에 “조선일보”같은 느낌이랄까, 특히 미국의 다른 신문들이 국외 정세에 초점을 맞추었을 때도 이 USA TODAY는 국내정세에 많은 지면을 할애하기 때문에 미국을 이해하고 공부하기에는 좋은 신문이라고 생각됩니다.

 

오늘 미국에서 가장 일하기 좋은 직장에 대해서 기사가 있네요. 5점 만점에 평균 4점 이상을 받은 직장은 조사 기업 중에 9개 밖에 없다고 합니다. 그리고 직장에서 고액연봉(적어도 $120,000이상)을 받는 사람들일수록 만족도가 높고, 아주 적은 숫자인 10%만이 그 직장에 5점 만점에 최악의 점수인 1점을 주었답니다.

 

그리고 그 직장이 사업을 통해 돈을 잘 버는 것이 직장인들에게 꼭 그 직장을 최고로 생각하게 만드는 전부는 아니죠. “T-Mobile” 이라는 회사는 2012년에 7.3Billion(18조원)의 손실을 보았지만 그래도 그 회사 종사자들은 아주 높은 만족도를 나타내고 있습니다.

 

저는 미국에서 일하기 좋은 10개 회사 중에 3개 회사에 대해 제 미국경험을 바탕으로 간단히 이야기 해보려고요.

 

먼저 1등을 한 “Face book”은 간단하게 이 기사에서 이야기한 사상을 가지고 자신의 회사 종업원들을 최고로 대우해주는 정책을 펼치고 있어서 당연히 애사심이 높을 수밖에 없지요. 아무래도 Mark Zuckerberg가 중국 출신의 wife와 살아서 동양적인 기업문화에 많은 영향을 받았다고 저희 미국 교수님이 말씀해 주셨습니다.

 

둘째로 “Google”입니다. 제가 MBA 과정에 있을 때 친구 하나가 Google에 Internship으로 여름에 3개월 일하러 간다고 너무 좋아하더라고요. 3개월 일하면 $10,000 정도의 돈도 벌 수 있다고 하면서 끝나면 중고차를 사야겠다고 했습니다. Internship을 가도 이렇게 돈을 잘 주니까 당연히 정 직원들은 얼마나 일 자체에 Motive(동기부여) 받을 수 있을까요. 현재 Google에서 일하는 Software Engineer들의 평균연봉이 $127,664이어서 미국 IT 업계 평균 $90,000 보다 훨씬 높습니다. 그리고 수많은 Benefit Package(연금, 건강보험, 여행, 교육에 대한)는 전세계의 그 어떤 기업들도 따라가지 못합니다. 자신이 키우던 강아지가 아파도 보험을 들 수 있어서 Google 직원들은 걱정 없다는 이야기를 들었습니다.

 

마지막 10번째 올라간 “Chick-fil-A”라는 회사에 대해 볼게요. 한국에서는 생소한 기업이지만 미국에 오래 사신 분들은 이 fast food Restaurant를 먹어보지 못한 사람은 드물 겁니다. 주로 chicken버거를 전문적으로 팔지요. 제가 이 회사에 대해 미국에서 깜짝 놀랐던 것은 매주 일요일에 문을 닫는 유일한 Fast food chain Restaurant라는 겁니다. 회사 Owner가 독실한 기독교인이라서 일요일에 전 매장 문을 닫아서(일부 여는 곳도 있음), 쇼핑몰에 가장 바쁜 일요일날에 이 가게만 문이 닫혀있습니다. 그러니 여기서 일하는 직원들은 얼마나 일요일날 행복하게 식구들과 시간을 보낼 수 있을까요. 맥도날드나 버거킹에서는 상상을 할 수 없는 일이지요. 직원들에게 직장에 대한 만족과 애사심을 키울 수 있는 것은 돈만이 아니죠. 인격적 대우과 개인을 위한 작은 배려, 그리고 즐거운 직장환경 조성이 중요합니다.

우리 기업들도 돈으로만 해결하려고 하지 말고 이런 미국 기업들의 현실적인 정보를 이용해서 직장인들에게 일하고 싶은 의욕을 고취시켜 주어야 합니다.

댓글[0]

열기 닫기